FAQ


How soon after I place my order will it be shipped?

Toot sweet! We typically ship within 12-24 hours of your order being placed and we ship out every weekday. We offer several shipping options, from snail mail to expedited super-speed, at reasonable prices that you can choose at checkout.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, JCB, Diners Club.

What's the return policy?

You may return any product postmarked within 30 days of receipt for a refund, less the shipping charges. All products must be returned in original resellable condition. Once we receive your return, we will process a refund for the cost of the product and let you know via email.

Cancellations

We are sorry to hear you would like to cancel your order. We start processing your order as soon as you checkout, so cancelling orders is not possible. We are happy to provide a refund, less shipping if the items are returned in new, and unused condition, postmarked within 30 days of receipt.

My order arrived damaged. What do I do?

We did not intentionally send you damaged product. Unfortunately, every now and again one of our packages crosses the path of an overly enthusiastic mail carrier and they are forever changed. Don't fret, just send us an email to mira@viventive.com and we'll make it right.